כללית שלי
Patient Information

Patient Rights and Obligations

What are your rights as a patient?

For the Patient's Rights Law (full text) click here

The Patient's Rights Law, 5756-1996 - Main principles

  1. Every person has the right to receive proper medical care and courteous and thoughtful treatment. Discrimination between patients must not be made for any reason whatsoever.
  2. The patient is entitled to maintain his dignity, privacy and body's privacy at all stages of treatment. In addition, he is entitled to the presence of another person during a physical examination, all in accordance with the conditions acceptable in the hospital.
  3. The patient is entitled to know who are his caregivers, their name, profession and duties.
  4. The patient is entitled to maintain any information relating to his medical condition and treatment strictly confidential.
  5. A caregiver or a medical institute may disclose medical information to another person only if the patient has given his consent. In addition, information will be provided to the authorities if the caregiver or the medical institution is required by law to provide the information. Information may be provided to another caregiver in order to ensure continued medical treatment.
  6. According to the law, the caregiver can provide medical information to the patient only within his field of expertise.
  7. The patient may appoint a representative (on his behalf) who will be authorized to agree or refuse, in his place, to medical treatment, under the circumstances and the conditions he shall prescribe.
  8. The patient (or a representative on his behalf appointed in writing) must give his consent to the treatment and in the cases prescribed by law, consent should also be given in writing. To this end, the patient should be given a clear explanation of his or her illness, the nature and purpose of the proposed treatment, the risks and prospects of the treatment, alternative treatments, and whether the proposed treatment is innovative.
  9. A patient who passes from one caregiver to another or from one medical institution to another is entitled, upon his request, to cooperation between the caregivers and the medical institutions, the purpose of this cooperation is to ensure proper continuation of the medical treatment.
  10. A patient is entitled to obtain, on his own initiative, and in coordination with the treating team, an additional medical opinion regarding his treatment. The caregiver and the medical institution shall assist him in all that is necessary for the exercise of this right.
  11. The patient has the right to receive information from his medical file, including a copy thereof. For further details please contact the Department of Medical Records and Information (Medical Records).
    Beilinson, at: 03-9377038. Hasharon, at: 03-9372288.
  12. According to the law, the director of the medical center is required to appoint a person to be in charge of public inquiries and patient rights. The patient may apply to this person for consultation and assiatance.

 

Public inquiries and patient rights supervisor at Beilinson Hospital:
Ms. Ricky Gur

Public inquiries and patient rights supervisor at Hasharon Hospital:

Ms. Ruchama Amar

The hospital's staff and management are constantly working to ensure that all patients and their escorts receive the highest quality of medical and professional care, and are treated as courteously as possible.

If you encounter a problem, question, or wish to comment or enlighten, please contact the public inquiries supervisor.
The hospital's management regards public inquiries as an important tool for treatment and improvement, and addresses every application with full attention.

 

Public inquiries - Beilinson Hospital

Department location:

Ground floor, at the main entrance to the Gur Shasha building

Visiting hours:

Sunday - Thursday, at: 08:00-16:00

Tel.:

03-9376363

Fax:

03-9376364

Email:

rgur@clalit.org.il

Mailing address:

Customer Service Department - Public Inquiries Beilinson Hospital

39 Jabotinsky St., Petach Tikva, 49100


Public inquiries - Hasharon Hospital 

Department location:

Ground floor, opposite the cafeteria courtyard

Visiting hours:

Sunday - Thursday, at: 08:00-16:00

Phone:

03-9372563

Fax:

03-9372673

Email:

Ruhamaa@clalit.org.il

Mailing address:

Customer Service Department - Public Inquiries Hasharon Hospital

7 JNF Street Petah Tikva, 49372